Impartial Access to Treatment
It is our hospital’s mission to provide impartial and high quality care to
all the patients regardless of gender, age, race, religion, national origin,
social status, or medical condition.
All of our staff should wear
identification cards. You have the right to refuse provided medical services
if our hospital staff does not wear them.
Participation in Medical Treatment
medical staff should inform you or your family members regarding your health
status, results from important tests, treatment plan, alternative treatment,
possible outcomes, and possible risks during the consultation and treatment.
We encourage you and your family to participate in the treatment and
decision–making processes. You have the right to refuse or accept treatment
or medical care provided by our physicians after receiving the information
about its risk and benefits. We respect your right to look for a second
opinion and this will not influence the quality of our services.
Communication Pertaining to Medical Care
have the right to request or obtain further information concerning your care
from our physicians or allied health professionals if you have questions
about our medical services. If you need language assistance services, we
will try our best to help meet your requirement. In cases of unanticipated
results, our physicians and allied health professionals will explain them to
you in detail and answer any questions you may have.
You have the right to
participate in making decisions concerning surgery, invasive tests or
treatments, anesthesia, blood transfusion, or high-risk treatments. Before
you sign the consent form, our physicians will inform you of the reason for
undertaking the procedure, the possibility of success, its possible
complications and risks, and alternatives. If the patient is unconscious or
unable to communicate his or her wishes regarding care, then we will explain
the circumstances to the legal representative, spouse, relatives, or legally
authorized persons and obtain their consent to carry out the tests or
treatments. However, according to the Taiwan Medical Care Act, emergent
treatment may be administered without consent in life-threatening
Privacy and Confidentiality
our legal responsibility to protect your privacy and keep your medical
condition confidential during clinical assessments, examinations/procedures,
and transfers. Your medical record will not be used by our hospital without
a justified medical reason. Other individuals cannot access or check your
medical record unless they have your permission or they do so under required
health regulations. If you are involved in medical research, your medical
record will be audited by the NTUH Research Ethic Committee according to
health related laws in order to protect your safety and privacy. If you do
not wish to have certain family members apprised of your health condition,
please inform your doctors and nurses in advance. The hospital will respect
your right to the extent permitted by ethics and law. The hospital can also
manage the availability of your hospitalization information to visitors, if
you do not wish them to know your condition.
Terminally-ill patients have the right to refuse cardiopulmonary
resuscitation and to choose hospice and palliative care according to the
regulations of the Taiwan Hospice and Palliative Care Act. Each adult can
request to sign the “Advance Willingness to Receive Hospice and Palliative
Care Consent Form” (including a ‘Do Not Resuscitate’ order), and “Designated
Health Decision-Maker Authorization Form” which enables an authorized person
to sign or participate in medical care-related decisions on your behalf if
you cannot express your wish. You can cancel the written decisions if you
change your mind.
You have the
right to donate your organs or tissues as you wish. You may contact the
hospital’s Social Work Office or our Organ Procurement Team by calling
0972-233995 or 0972-23397, or 02-23562097.
If you are interested in participating the ongoing clinical trials at NTUH,
you may access our website to find more information（http://www.ntuh.gov.tw/）.
You may also contact the National Center of Excellence for Clinical Trial
and Research by calling 02-33668211 to obtain related information.
Right to Refuse Medical Activities
Our hospital is a teaching
hospital. In order to promote medical education and to nurture excellent
medical professionals, we request your cooperation in related teaching
activities. However, you have the right to refuse any tests, research,
procedures and other activities that are not medically indicated. Your
refusal will not influence the quality of medical services you receive.
Feedback, Suggestions and Complaints
If you have any feedback,
suggestions, or complaints about our medical services, you can tell us in
the following ways. We have designated staff to address your concerns.
1. Complaint hotline: 02-23562877
2. Fax number: 02-23945063
Complaint email: : firstname.lastname@example.org
4.Fill in the “Patient and Visitor Feedback Form” and place it into the
Hospital Rules and Your
Please comply with the following rules
in order to ensure the safety and respect the rights of other patients.
Complying with the Treatment Plan
You have the responsibility
to follow the treatment plan established by our medical team, including but
not limited to medications, diet, exercises, and rehabilitation. Please
provide detailed information about medical conditions, past illnesses,
allergy history, current medications, and other medical remedies to our
medical staff because this information is important for us. In order to
protect your rights and maintain your health, please do not accept any
medications or health-promoting food from unidentified persons.
follow the hospital rules and your responsibilities listed on the Admission
Notice. If you choose to leave the hospital without permission from our
physicians, you need to sign the “Against Medical Advice Form” as required
by healthcare law.
In order to
maintain your and other patients’ health, please follow the infection
control measures listed below.
-Wash your hands as needed.
have fever or respiratory infection symptoms (such as coughing), please wear
-Please do not enter shopping centers and public areas with
infusion solutions, drainage tubes, surgery gowns, or visiting gowns
-Please avoid leaving your room or entering public areas if you have a
suppressed immune system or fever.
.-Please do not leave your room
without permission from our medical staff during the isolation period if you
are required to be isolated. Caregivers are not allowed to contact other
patients or their carers.
IIn order to promote air quality and environmental sanitation, please do not
smoke, chew betel nuts, and eat durian fruit in the hospital. Pets are not
allowed in the hospital, except for guide dogs for the blind.
If you wish to have a copy of your medical
record, proof of diagnosis, imaging CD, or other records, you must apply in
person or via your legal representative.
Hospital Bill and
You have the right to acknowledge the fees
related to every procedure, test, and treatment, and to agree to pay these
fees in the ways listed by our hospital. You will be informed in advance if
any medical service is not covered by the Taiwan National Health Insurance
(TNHI) and out-of-pocket money would be required. These medical services
will not be provided without your permission.
No entry to our hospital is allowed between 2200 and
0600, and every gate will be guarded by security staff. If you wish to enter
or leave our hospital during this time while you or your family member is
admitted in our hospital, you are required to show a certificate authorizing
patient accompaniment. In cases of violent behavior or suspicious
individuals, please help the security staff to handle these matters.
Our hospital is not responsible for any
loss or damage of your personal belongings and valuables. Patients and
family members are advised to secure personal belongings and valuables on
their own. In cases of inability to keep your own belongings, please request
help from our staff. In the event of loss of personal belongings, our
hospital can help look for your belongings and accompany you to the nearby
police station to report the theft, if necessary.
In order to maintain prompt and effective
medical services, tranquility of wards, and to protect the privacy of other
patients and our staff, please do not interview, photograph, or videotape
within our hospital.